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책 속에서 ● 할아버지의 두 손에는 막걸리가 아닌 따뜻한 캔 커피 두 개가 쥐어져 있었다. “어디가~ 커피한 잔 마시고 가.” 나를 부르는 할아버지의 목소리가 예전과는 다른 느낌이었다. 사람에 대한 작은 관심이 변화를 일으키고 할아버지의 집에 따뜻한 온기가 다시 찾아온 것 같다. 할아버지 오래오래 건강하세요~! p.49 ● “기사님! 우리 종철이가 활짝 웃고 있어요. 밖으로 나와서 시원한 바람에 꽃과 나무를 봐서 기분이 좋은가 봐요. 감사합니다! 기사님!” 그 순간 난 그 아이의 얼굴을 쳐다보게 되었고 활짝 웃는 얼굴로 자신의 눈이 확인할 수 있는 모든 곳을 쳐다보며 천사같이 해맑게 웃고 있었다. p.59 ● 지금도 가끔 카톡으로 ‘잘 지내고 계시죠. 치료도 잘 받으시고, 오늘도 파이팅 하시고 활기찬 하루 보내세요.’라고 안부 문자를 보내드리면, 예쁜 하트 이모티콘으로 잘 지내고 있음을 알린다. 그리고 가끔 지나가시다가 들리셔서 차 한 잔 드시며 활짝 웃는 미소를 보여 주신다. p.64 ● 100년의 살아있는 역사이며, 산 증인이신 우리 단지 최고령 어르신의 생일상을 차려 드린 것도 뿌듯하고 100세 어르신을 뵌 것도 영광이었다. 그 이후로 회사에서 ‘100세 이상 어르신 장수 잔칫상’이라는 행사를 전국에 계신 고령 어르신들을 대상으로 함께 추진한 것도 이일을 계기로 진행된 것 같아 개인적으로 큰 보람을 느낀다. p.93

머리말

1. 공감 더하기
따뜻한 임종을 함께하며 ························································································· 10
포토존이 된 불빛정원 ···························································································· 16
든든한 이웃, 강원도 총각 ······················································································· 20
변화를 주도하는 관리사무소 ··················································································· 23
공감하는 민원응대의 중요성 ··················································································· 26
방구석 피크닉 ······································································································· 29
제가 더 도와 드릴 게 없을까요? ············································································· 35
바퀴벌레와의 사투 ································································· ································39
제발! 제발! 살아만 계셔주세요 ················································································ 42
다시 찾은 온기 ····································································································· 47
쓰레기 줍는 어르신 ······························································································· 50
101호 아저씨 ······································································· ································53
누군가에게는 작은 도움이 큰 행복이 될 수 있다 ······················································ 57
작은 관심과 배려는 입주민의 행복 ·········································································· 61
알코올 중독자의 놀라운 변화 ·················································· ·······························65
삶의 끝자락에서 마주한 가족애! ············································································· 71
아이를 찾아주세요! ································································ ·······························75
천사와 악마 사이 ································································································· 78

2. 응원 더하기
당신의 삶을 응원합니다! ························································································ 84
“100세 이상 어르신 장수 잔칫상” 행사1호 ······························································ 88
정자 ‘앞’ 할머니 ··································································· ································94
안 되면 될 때까지 ······························································································· 100
백지장도 맞들면 낫다 ··························································· ·······························105
살기 위한 노력이 아닌 살리기 위한 노력 ································ ·······························108
불편 사항 있으면 언제든지 말씀해 주세요! ····························································· 111
문이 안 열려! ······································································································ 115
민원인에서 완전한 내 편이 된 입주민 ···································································· 119
내가 드렸던 음료가 나에게 돌아옵니다 ··································· ·······························122
장애인도 사람이다 ································································ ·······························125
웃는 얼굴에 침 뱉으랴 ························································································· 129
지금 만나러 갑니다 ····························································································· 132
집까지 걸어가기 힘들어요 ···················································································· 135
실수가 문제야 ······································································ ·······························138

3. 희망 더하기
“토끼야! 안녕” ···································································································· 144
꽃길만 걸으실 나의 멘토 할머니 ··········································································· 149
간절히 바라면 이루어진다 ····················································· ·······························154
나도 이 목도리가 갖고 싶어! ················································· ·······························158
그건 제 이름이에요! ···························································································· 163
건강한 마을공동체 ······························································································ 167
가슴 따뜻한 봄 소풍 ···························································································· 173
할아버지의 세상 구경 ·························································································· 177
치매 어르신의 아들 ····························································· ································182
벼랑 끝에서 만난 삶의 희망 ················································· ································188
도움을 드려도 될까요? ························································ ······························· 192
생명지킴이의 필요성 ···························································································· 195
매일 1만원을 받으러 오는 입주자 ·········································································· 200
홀로 사는 할머니의 아파트 정착기 ········································································ 203
도움이 필요한 사람들 ··························································· ·······························208
할아버지의 한마디, “고마워” ················································· ·······························212
누구든 먼저 스스로 ······························································ ·······························215
저장 강박과 ‘나비효과’ ························································· ································218

추천사 ················································································································ 222